Current state of Telco B2B
AI‑powered NBO and intelligent order automation compress sales
cycles and elevate experience from lead to order.
Rising Customer Expectations for Digital Solutions
Strong Growth Potential beyond connectivity
Intense competition from Hyperscalers & ICT players
Pressure to become lean, low-cost & fast moving
Complex Products, process & IT stacks
Slow, Manual & Fragmented Service Delivery
Operational Skill Gap
Slow Transformation Rate
Complex Products, process & IT stacks
Slow, Manual & Fragmented Service Delivery
Operational Skill Gap
Winning Telcos are becoming - AI‑Enabled | Experience-Driven | Service‑Oriented | Customer‑Obsessed | Operationally Lean
Infosys delivers measurable business impact across the Telco
value chain—C2M, Q2O, L2C, and R2R—by enabling real‑time
journey visibility, proactive issue resolution, and
data‑driven insights underpinned by deep Telco expertise.
This drives faster cycle times, reduced operational effort,
and superior customer experiences
